Frequently Asked Questions

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Q: How do I create a student volunteer GivingPoint account?
A:
Visit http://www.mygivingpoint.org/giving_pointer/register and fill in all the information with an asterisk. Once the account is created, all information can be edited. See this short two minute video:
Q: I created an account-now what?
A:
Start with the “Find your Passion Quiz.” This quiz is designed to help you discover and explore your social passion. http://www.mygivingpoint.org/passions
 
Q: How do I connect to a nonprofit or group?
A:
From your profile page, in the left hand column choose “View all Groups”. When you click on a group, select “CONNECT WITH THIS NON-PROFIT,” located under the group picture. You must connect with a non-profit group in order to log your hours with them. 
Q: How do I submit my hours?
A:
From your profile page, in the left hand column, there is a green button that states "SUBMIT HOURS."  Fill in all information and click "SAVE".  If you do not see your nonprofit listed in the drop down tab, check "Other Non-Profit” and enter the needed contact information (choosing this option means that you understand it can take up to a week for those hours to be verified).
You can also watch this video:
Q: How long does it take for someone to approve my hours?
A:
If your hours were sent to a non-profit on our website, it depends on who the verification was sent to. You can also send a re-verification email, using the RESUBMIT option. If you sent the verification to “Other Non-Profit,” a GivingPoint representative has to manually approve the hours. This can take 5-10 business  days to get a response.
Q: What about my old volunteer hours?
A:

You can enter and date your hours as far back as 4 years ago.

Q: My hours were not approved, how does GivingPoint decide what counts as volunteering?
A:

GivingPoint is based in Metro Atlanta and follows Atlanta Public Schools' criteria for defining community service. This definition states: Approved community service hours must be performed with tax-exempt, not-for-profit organizations such as United Way Organizations, Educational Agencies, Recreational Centers, Civic Organizations, Hospitals, Charities and Churches. Community service hours will not be accepted when performed at for-profit businesses, or non-charitable organizations, even if the student is not getting paid for their services. These hours are generally done outside of school hours and hour submissions must be sent to a contact person at the organization a student volunteered with. All hours submitted to GivingPoint will be subject to review under these guidelines.

Q: I want to volunteer but I don't know where to start?
A:
Visit our Volunteer opportunities calendar at www.mygivingpoint.org/volunteer-events-calendar
Q: What do I blog about?
A:

Blog about your volunteer experiences. What did you learn about who you were serving? What did you learn about yourself? When do you plan on going back?

Q: Who can I contact if I have questions about or issues with MyGivingPoint.org?
A:

The best way we can help with any problems is over e-mail. Please e-mail administrator@mygivingpoint.org or click on the blue “HELP” button on the right-hand side of your screen to send our technology team an e-mail.

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